Privacy policy
This Privacy Policy explains how Verta Relief collects, uses, and protects your personal information when you visit vertarelief.com or place an order with us.
Who we are
Verta Relief is an Australian brand. For any privacy questions, contact us at hello@vertarelief.com.
What we collect
- Contact details: name, email, phone number, billing and shipping addresses.
- Order details: products purchased, order history, payment method, and transaction information. Full card numbers are never stored by Verta Relief.
- Account details: login credentials and saved preferences if you create an account.
- Communications: the content of messages you send to our customer care team.
- Website activity: IP address, browser type, device information, pages visited, and interactions with our site, collected via cookies and similar technologies.
How we collect it
We collect personal information directly from you when you place an order, create an account, subscribe to our newsletter, or contact us. We also collect information automatically through cookies and analytics tools when you browse our site, and we receive information from trusted service providers such as Shopify, our payment processors, and our delivery carriers.
How we use it
- To process orders, take payment, ship your products, and provide receipts and tracking.
- To respond to your enquiries and provide customer support.
- To send marketing and promotional messages where you have opted in. You can unsubscribe at any time.
- To improve our products, site, and customer experience.
- To detect and prevent fraud, and to comply with our legal obligations.
Who we share it with
We share personal information only with parties that help us run Verta Relief, including:
- Shopify, which hosts our store and processes payments.
- Payment providers such as Shopify Payments, PayPal, Apple Pay, and Afterpay.
- Delivery carriers who handle your shipment.
- Email and marketing platforms we use to send newsletters and order notifications.
- Analytics providers such as Google and Meta, used in de-identified or aggregated form where possible.
- Professional advisers and regulators where legally required.
We do not sell your personal information.
Cookies
We use cookies and similar technologies to keep your cart working, remember your preferences, measure site performance, and show relevant ads. You can control cookies through your browser settings. Disabling cookies may affect how the site functions.
How we store and protect your information
Your information is stored on secure servers operated by Shopify and our service providers, which may be located outside Australia. We use reasonable technical and organisational measures to protect it, but no method of transmission or storage is completely secure.
How long we keep it
We keep personal information only for as long as needed to fulfil the purposes described in this policy, meet our legal, accounting, and tax obligations, and resolve disputes.
Your rights
You can ask us to access, correct, update, or delete the personal information we hold about you, and you can withdraw consent for marketing at any time. To exercise these rights, email hello@vertarelief.com. We will respond within a reasonable timeframe and, where required, verify your identity first.
Children
Our store is not directed to people under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Complaints
If you have a complaint about how we have handled your personal information, email us at hello@vertarelief.com. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be published here, with the date of the most recent update noted below.
Contact
For any privacy questions or requests, email us at hello@vertarelief.com and we will respond within a reasonable timeframe.